Last updated: October 2026
VIPEX ("we", "us") respects your privacy. This policy explains what information we collect when you use vipex.store and how we use it.
Information we collect
- Account details: your email address, an optional display name, and your password (stored securely hashed — we can't see it).
- Orders: what you bought, when, how you paid, and what was delivered to you.
- Details needed for delivery: for example a player ID for game top-ups, or a shipping address for physical products.
- Messages: your support tickets and Open Market chats, so we can deliver orders and resolve problems.
- Security data: IP address, device/browser type and login times, used to protect your account and prevent fraud.
We don't store your card or wallet details — payments are handled by our payment providers.
How we use it
To process and deliver your orders, provide customer support, send transactional emails (order confirmations, delivery notices, messages), keep accounts secure, and prevent fraud or abuse.
Who we share it with
We don't sell your personal data. We share only what's necessary with:
- payment providers, to process your payment;
- our product suppliers, only what's needed to fulfil your order (for example a player ID for a top-up);
- our email provider, to send you emails about your account and orders;
- Open Market sellers, only what's needed to complete your order — your display name, never your email address.
Cookies and local storage
We use your browser's storage to keep you logged in and to remember preferences such as language and currency. We don't use it for advertising.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete your account by contacting support. Some order records may need to be kept for accounting, fraud-prevention or legal reasons.
Contact
Questions about this policy? Contact support.