Answers to the most common questions about ordering from VIPEX. Can't find what you need? Open a support ticket and our team will help directly.
Orders & delivery
How fast will I get my product?
Most products are delivered automatically the moment your payment is confirmed — usually within seconds, sometimes a few minutes for gift cards fulfilled by our supplier. Products marked for manual delivery are handled by our team, and orders paid with a manual payment method are delivered once we've verified the payment.
Where's my code or account?
Everything you buy appears in your account under Orders, together with its status and the delivered code or login. We also email it to you.
I didn't receive the email
Your code is always available in your account under Orders, even if the email is delayed. Check your spam or promotions folder too.
My order says "processing"
Some codes take a few extra minutes to be issued by our supplier. You'll receive an email as soon as it's ready — there's no need to order again.
Payments
How can I pay?
We accept cryptocurrency through our secure checkout, your VIPEX store balance, and any other methods shown at checkout. Prices are shown before you pay.
What is store balance?
You can top up your VIPEX wallet and pay for future orders instantly. Refunds may also be credited to your store balance.
Open Market (buying from other players)
How am I protected?
When you buy an Open Market listing, the seller is not paid straight away. The seller delivers in your private order chat, you check that everything works, then you confirm. If you don't report a problem before the confirmation deadline shown on your order, it's confirmed automatically.
Something is wrong with what I received
Open a dispute from your order before the deadline. The payment stays frozen while our team reviews the case and decides fairly — including a refund when the item isn't as described.
The seller isn't responding
Use Notify support in your order chat, or open a dispute, and our team will step in.
Your account
Why should I verify my email?
Verifying your email keeps your account secure and is required for selling on the Open Market. You can send a verification link from your account settings.
I forgot my password or can't log in
Contact support from the email address you registered with and we'll help you regain access.
Still need help?
See our Returns & Refunds policy, or open a support ticket — it's linked to your orders so we can help right away.